OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
113 ratings and 72 comments received in the last 90 days.
15 July 2025
Marie and the team were super helpful in finding me the right car & walking through the steps to collection
13 July 2025
Marie was excellent.
23 June 2025
Natalie Bartlett has given excellent service from start to finish. She is patient, helpful, friendly and professional. She made me feel confident in my decision which helped a lot at certain times.
15 June 2025
There were a few issues during the early stages of ordering a new car but Tyler worked with us to rectify all issues and we ended up with a great car and great service, so very happy custumer!
07 June 2025
Good personal service
04 June 2025
The professionalism of the staff meant no question was considered ridiculous, you never felt you were taking up too much time, and there was never pressure to make a purchase.
03 June 2025
Natalie was very attentive and responsive. Automated updates were effortless Paperwork at point of handover was a bit clunky, but that's not Natalie's fault
28 May 2025
We understand it was a new system, but there did seem to be a huge amount of emails, apps to be loaded and duplicates of everything
25 May 2025
Courtney Mccarthy was brilliant! Nothing was too much for her! Great customer service!
17 July 2025
Everything done well nothing to complain about
14 July 2025
Excellent and professional
13 July 2025
I was recovering from surgery and this was taken into consideration regarding waiting time by the lady who managed my booking and the service team
09 July 2025
.
08 July 2025
Excellent service from start to finish
08 July 2025
Good
08 July 2025
No problems
08 July 2025
See comments to previous answer.
07 July 2025
Very thorough health check. Unfortunately video didn't arrive until following day.
07 July 2025
Generally good service apart from the issue highlighted in section 1
16 July 2025
Seen immediately and focused very quickly on my needs