OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 80 comments received in the last 90 days.
15 August 2025
Kriste could not have been more helpful and patient with me. She was so easy to deal with.
30 July 2025
Courteous, polite and helpful sales person, Natalie Bartlett
28 July 2025
The whole process was great. Kriste was very knowledgeable and gave me all the information I needed to make a decision without any sense of pressure. From order to delivery, she kept me fully informed and made it a pleasant and stress-free experience
25 July 2025
During my wait for mini No contact and I had to ask how thing are You could have emailed how things are going once a month
20 July 2025
Friendly, helpful staff
16 July 2025
Seen immediately and focused very quickly on my needs
15 July 2025
Marie and the team were super helpful in finding me the right car & walking through the steps to collection
13 July 2025
Marie was excellent.
23 June 2025
Natalie Bartlett has given excellent service from start to finish. She is patient, helpful, friendly and professional. She made me feel confident in my decision which helped a lot at certain times.
28 August 2025
Getting through on the telephone was very difficult, believe a new system was having teething issues. I was surprised to see that my car, which had broken down, had been pushed using the bodywork rather than the chassis. AA did it properly!
27 August 2025
Efficient and helpful
25 August 2025
It was an easy going process.
25 August 2025
Answer as before.
21 August 2025
Felt like they had lost my appointment and quickly corrected it
21 August 2025
Very kept in touch with all that was happening
20 August 2025
No mention made when collecting the car of a problem with a tyre and form was ticked to say "kit okay" but there's no evidence it was checked and I know it's not okay as I used the kit to attempt to mend a flat tyre!
20 August 2025
George was brilliant - only downside - where mini service desk was situated was around a corner and there was not anything indicating MINI at all.... not even any products.
20 August 2025
An outstanding customer service
20 August 2025
George on the service desk is an absolute legend and an asset to Group 1 and the Mini brand.
16 August 2025
As above