About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

135 ratings and 105 comments received in the last 90 days.

05 February 2026

Marie was informative without being too pushy and was supportive in terms of helping me to complete the necessary forms relating to the sale. I know everything is digitalised now but I would still prefer papers sent out to me to complete and retain

03 February 2026

The team at Mini in Reading listened to our requirements, found a lovely car and dealt with all the arrangements. Louis and Stuart were exceptionally helpful

28 January 2026

Great service my 3 mini

26 January 2026

Everyone was really helpful and made me feel very welcome!

16 January 2026

Very helpful and friendly

29 December 2025

Louis was friendly, knowledgeable and helpful.

18 December 2025

Natalie was helpful and professional but never pushy

18 December 2025

Helpful staff and didnt feel pressurised.

18 December 2025

Natalie was brilliant

12 December 2025

Friendly efficient service. We love Kriste.

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03 December 2025

Really great and attentive service

02 December 2025

A very nice and informative staff, we have dealt with Kriste and she was absolutely fantastic in providing all the information and helped us to select the right car.

02 December 2025

Courtney who dealt with us is a very experienced Sales Executive with lots of knowledge of the Mini range. Courtney has always assisted with my queries and is very helpful. It is a shame that Courtney is leaving you for another job.

02 December 2025

Natalie was brilliant

30 November 2025

Brillant customer service delivered by Kriste.

28 November 2025

Highly recommending Courtney MacCarthy who helped in the purchase of the new car

27 November 2025

Again, Kriste was ready and expecting me to arrive and had everything in place for the smooth handover of the car. Kriste understood my level of car knowledge and really took her time to talk me through the features on the car.

24 November 2025

Kriste was so helpful from the minute we walked into the showroom. She was professional, knowledgeable, did what she said she would do and made collection of the car a fun experience. She also makes the best cup of tea!

22 November 2025

Courtney was very patient with us and answered countless questions that we posed and was very knowledgeable and dealt with us very professionally.

11 February 2026

Excellent service, great communication,

11 February 2026

Very friendly and helpful staff.

10 February 2026

Good Service Didn't have to wait too long, even though booked in last minute.

10 February 2026

The service on the day seemed fine - and my car was returned to me in the late afternoon with an new MOT and service compl. However, next morning, I received the customary citnow video showing that I had a nail in a tyre and a leaking suspension bush

10 February 2026

Staff polite and kept us informed of progress etc.

10 February 2026

Easy to make contact; answered questions and supplied solutions over the phone; warm, friendly, reassuring staff on site. Excellent

08 February 2026

Whilst very satisfied there are a couple of minor points - drivers seat and steering wheel adjustments, acknowledging these can be readjusted to one's personal liking, you would expect things to be as you left them.

08 February 2026

Everything was carried out exactly as planned. Courteous staff, very nice waiting area, regular updates. Very good.

07 February 2026

George and his colleague were amazing

06 February 2026

Amazing customer service, Chloe Southey supported me during the entire process, which made my life and experience seemless.

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04 February 2026

Customer service excellent. Gentleman that checked me in was professional friendly and very helpful

04 February 2026

Very professional. Good communications.

03 February 2026

5 stars! Because MINI is the best! MINI has taken good care of my car before and after warranty. MINI is family.

03 February 2026

I'm happy that they managed to fix my car. I was expecting the car to be cleaned, as it suggested on the online check in, but it wasn't clean.

02 February 2026

Easy to book service, comfortable waiting area (should you choose to) & good service.

02 February 2026

Efficiency

02 February 2026

Complete experience was simple and efficient.

01 February 2026

Excellent service

01 February 2026

very much in a timely manner

01 February 2026

Smooth process, friendly staff, courtesy clean was lovely

28 January 2026

Good communication.

28 January 2026

Car was ready on time for collection

28 January 2026

I raised a few concerns when I dropped off the car. The MINI Rep was brilliant, took my key for analysis, and I was able to group my MOT and service together, saving the hassle of returning. Everything was explained well, and professional.

28 January 2026

Great service, little delayed initially but have handled it very professionally

27 January 2026

very professional and helpful

27 January 2026

Efficient and never a problem

27 January 2026

Perfect service

27 January 2026

I was really with the Mini service this time because it was completely different from the Service I had last year. It was very thorough you sent and explained the details your were doing from a video. Car had a good clean inside & out. Thank u Loads.

27 January 2026

Work was completed quickly and efficiently and I was treated with courtesy. The ability to work from your showroom simplified logistics for me.

27 January 2026

Excellent service from George, from booking to collection

27 January 2026

The service was professional and efficient

27 January 2026

I only had to wait a few minutes before George came out to confirm that the work that was required. The service was completed in the time that George had advised me and the car had been cleaned.

27 January 2026

Ease of booking....pleasant reception.....comfort whilst waiting.....car wash and confidence that the task was completed as expected

27 January 2026

Everyone was trying extremely hard but I think you need more staff.

27 January 2026

Generally happy, service & MOT were completed on time with no major issue. A probably minor issue (very small oil leak) was identified. I think I would have preferred if they had contacted me and asked if I wanted it to be investigated further.

27 January 2026

Excellent Customer Service from Hannah Harrington who dealt with me..i asked for my mini to be ready by a certain time for collection and it was ready before that! Very good all round service.

20 January 2026

Drop off easy had telephone call to say more work needed doing all went well

18 January 2026

When I collected my car I was told the window wipers were damaged and I needed new ones. I wasn't given the opportunity for Mini to replace them. My handbrake wasn't on when I got to my car, and it hadn't been cleaned.

16 January 2026

Efficient. Welcoming on arrival. Cup of tea.

16 January 2026

Just good service

16 January 2026

Time taken for work No update when finished Recommended tyres when not needed yet!

13 January 2026

It passed

13 January 2026

We were kept waiting for 20 minutes when collecting the car, we were told it was 2 years to the next service but the car is telling us it's 1 year, so we need to come back for that to be reset. Can we be contacted reference this.

12 January 2026

Service was carried out as requested

12 January 2026

Everything was great but my service warning on the vehicle has not been reset. Also cost for the work completed is very expensive.

12 January 2026

I sent a complaint on the 9th regarding my service and I have not had any response!

12 January 2026

Well organised, simple and clear process.

11 January 2026

Had to bring car back twice after original service date, 1st to have a micro filter fitted that was not available at point of service & wait 2.5 hours then 2nd to have service light reset as this had not completed.

11 January 2026

I have emailed multiple times with no response regarding my Approved Used MINI. In September I was told brake discs required replacement, yet in January another technician said no replacement was needed. Unacceptable and damages trust

10 January 2026

Great job, quick and easy.

10 January 2026

Just excellent work and very courteous staff.

07 January 2026

Service and reporting excellent. Just a bit weary at the constant calls and emails asking for feedback.

07 January 2026

All staff were very welcoming, specially George the service manager he was very helpful, friendly, informative and above all very diligent

29 December 2025

Quality service

25 December 2025

Meg was in contact the whole time, and I was fully aware of the work and the cost - so no surprises. Meg is a great asset to the company

24 December 2025

Very efficient and friendly service

21 December 2025

Service was not 100%

20 December 2025

Only lost a star because I had to leave my car with you for a few days because you didn't have tyres in stock which did cause me inconvenience.

20 December 2025

There is very little human interaction. No one wants to talk to you. Trying to get the car back was excruciatingly difficult. No one seemed bothered, even when asking people to help.

20 December 2025

Support of ex colleagues working hard to achieve satisfaction

20 December 2025

Rude, dismissive, lied to.

15 December 2025

Because i wasn't given a full service after being told i'll get a call once tyres are ordered. I had to make an appointment at Kwikfit which is double the hassle while all could've been done in one go.

12 December 2025

Well satisfied

12 December 2025

Happy with the work done on the car & do like the video messages.

11 December 2025

Staff friendly

10 December 2025

Great, with excellent communication from George Richardson

09 December 2025

Brilliant

08 December 2025

As I say ok this year but I would prefer to be kept up to date with job progress rather than having to call myself and finding it difficult to actually speak to anyone that knows what is happening

08 December 2025

Service done to a high standard, video provided along with a detailed report.

07 December 2025

Straightforward process.

06 December 2025

Far beyond the previous one, Sytner Reading

04 December 2025

Even though my MOT was delayed I was kept informed

04 December 2025

Quick and professional

04 December 2025

Price guaranteed and expertise guaranteed

01 December 2025

I face them 3 only because George is lovely and tries to be helpful but unfortunately the service team keep letting him down. Car went in 3 times for a minor sensor failure

01 December 2025

Nothing Wrong and the staffs are very helpful.

29 November 2025

See comments below.

29 November 2025

As per above the work seems fine but frustrating trying to contact the service area

29 November 2025

Continued from above 3. 2 hours later, Lewis calls to ask if I need a

27 November 2025

Everything done that was required and possible issues flagged up.

26 November 2025

Good feedback and advice

25 November 2025

Went there for MOT and the atmosphere was amazing, had my coffee in the waiting room while they take great care of my carriage, they even wash it and I haven't asked them to do it. Top notch service

24 November 2025

Friendly and attentive

24 November 2025

Everything was great

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Reading.

Address

Drake Way, Reading, RG2 0GH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0118 9145354

Map

Areas served

Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford

View map

Address

Drake Way, Reading, RG2 0GH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

0118 9145354

Map

Areas served

Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford

View map