About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

157 ratings and 125 comments received in the last 90 days.

05 April 2026

Kriste was great. Lovely and friendly and made the experience of buying my car nice and easy

04 April 2026

Excellent customer service through the whole process. In particular, Natalie Bartlett at Group 1 Reading was especially professional and helpful in answering our many questions.

03 April 2026

I am delighted with my new mini .. Everyone I dealt with were exceptional and I thoroughly recommend this company.

02 April 2026

Friendly and helpful

01 April 2026

Natalie fantastic and really helpful along with Becky.

30 March 2026

Natalie couldn't have been more helpful. It felt like she had your best interests at heart.

30 March 2026

Didn't actually need to change my car till November however I got such a great deal couldn't turn it down. Process from very easy and very quick, thanks you to Louis.

29 March 2026

It's our 3rd car from Marie always great service.

29 March 2026

Great communication and prompt responses - very happy with service from Natalie Bartlett.

24 March 2026

Louis Farrell was very helpful from the moment we arrived. He found us exactly the car we wanted and the whole process was very smooth and start to finish.

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24 March 2026

It was so easy! Being the first time I have purchased a new car, they made it so simple and explained every step in detail

23 March 2026

great customer service from start to finish

23 March 2026

We absolutely love the car. Natalie and Stuart were so professional and knowledgeable and made us so welcome. The whole process was completely transparent and well explained.

20 March 2026

excellent friendly service made part of a family

14 March 2026

They have been really helpful. Work hard to result issues and make sure customer is happy with their new car.

10 March 2026

Friendly welcome

10 March 2026

Marie Thomson was very good in all aspects of dealing and answering all the questions I had

06 March 2026

It was a good experience, got updates , got every question answered, got all I wanted, Natalie was amazing ! Thank you!

04 March 2026

Natalie at Mini was fantastic, such excellent customer service and care, kept me updated and helped me through the whole process

25 February 2026

Excellent service

24 February 2026

Friendly, professional service, everything explained well.

20 February 2026

I initially went to enquire about a new mini at another dealership. I am a single woman and was fobbed off by the sales manager. I decided to try Mini Reading and it was completely different. The sales manager& consultant was approachable & welcomin

20 February 2026

Natalie did a great job, logically going through the remaining paperwork and later through the physical handover

05 February 2026

Marie was informative without being too pushy and was supportive in terms of helping me to complete the necessary forms relating to the sale. I know everything is digitalised now but I would still prefer papers sent out to me to complete and retain

03 February 2026

The team at Mini in Reading listened to our requirements, found a lovely car and dealt with all the arrangements. Louis and Stuart were exceptionally helpful

28 January 2026

Great service my 3 mini

26 January 2026

Everyone was really helpful and made me feel very welcome!

16 January 2026

Very helpful and friendly

09 April 2026

Service was good

08 April 2026

Pleased with what happend on the day and they sent me a text message to inform me beforehand that there would be a delay in getting part and not to leave home.

08 April 2026

Good service and also cleaned the car and it looks brand new!

07 April 2026

I dropped a star because the issue was not resolved due to a design fault in my Mini. I repeatedly had an error message about the Drive Chain. Sam the service manager explained that although it was checked the message couldn't be removed.

04 April 2026

All work carried out in time. Reasonable pricing.

01 April 2026

George was brilliant. So helpful and sorted everything out just as said.

01 April 2026

Good customer service provided by George.

31 March 2026

The service & MOT were done as planned.

31 March 2026

Told 2 hours. I had to leave after 2.5hours and still not ready so had a hire car for appt and then returned to collect car. But was advised that it failed mot due to cut in tyre. So returned next day and was advised would take an hour but was 1.45

30 March 2026

The staff are very welcoming and George who has looked after my car for 10 years was very helpful as usual, The health check is very informative and George explained one issue that needs to be fixed.

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29 March 2026

Efficient, friendly & polite staff throughout drop off and pick up. Courtesy car available for me to get home and back for what would otherwise have been two 2-mile walks and a train journey. Beautiful courtesy clean, too.

29 March 2026

Easy process, good communication

29 March 2026

1.Senior technician gave incorrect advice. 2.No vehicle wash and vacuum despite requesting this. 3.Had BMW UK credit to use, took nearly two weeks to send revised credit remaining email.

29 March 2026

Really good service from George

27 March 2026

Appointment offered in a timely manner with options to suit. All staff on the day were polite & efficient.

25 March 2026

Always a welcome smile and hello from Jade Thomas

24 March 2026

Service received meeting all my expectations.

24 March 2026

Very efficient, friendly and knowledgeable service advisor; Daniel Knight. Kept me informed of all timings.

23 March 2026

Would have given 5 stars if I didn't have to shop around for cheaper quotes

22 March 2026

Staff always helpful, professional, efficient and friendly.

21 March 2026

Prompt. Polite staff.

21 March 2026

Service used to include things like door hinges being oiled, window wash being topped up which now doesn't seem to be done. Was asked if I wanted car cleaned but when I picked it up this had clearly not been done.

20 March 2026

good communication

18 March 2026

Overall good but Mini service was moved to BMW service area with only a small sign on display to indicate this

17 March 2026

First booking I arrived and was told they couldn't do the work as someone was meant to call me and hadn't. Rebooked, 10mins away was called to say the parts had been forgotten so couldn't do again. Third time rebooked arrived and couldn't check in

17 March 2026

Service ok except that couldn't complete on same day because no oil filters available in stock !! Likely had loan car which I kept overnight prior to picking up mine

16 March 2026

George is always so accommodating, professional and helpful and does a great job!

16 March 2026

Great service from start to finish

16 March 2026

Was asked to drop the car at 10am, and for whatever reason it was only ready after 17:35. Not sure why I was asked to drop it off so early if the work only began at 16:45

14 March 2026

You Create a Vehicle Health Check in the morning but don't email me this until late afternoon 10 mins before sending me a Service Payment which doesn't give anyone enough time to review or approve any work- I had to take it elsewhere to get work done

12 March 2026

Brilliant service from George, despite a delay he kept me informed at even arranged a courtesy car

12 March 2026

Well informed

09 March 2026

Group one have been absolutely woeful in their customer service, communication and abilities

09 March 2026

For the last 23 yrs I have taken my mini's to you. George is wonderful and very understanding. Good service

09 March 2026

Always feel I am valued as a customer, George is always on hand for any questions.

09 March 2026

Thank you Louis - I was dreading sorting out a new car but it was a pain and hassle free experience. Great service.

09 March 2026

Despite taking an extra day due to parts required, the service was satisfactory

07 March 2026

Completely satisfied, 5 stars, as what I asked for was completed. George has a lot of experiences/knowledge, which is extremely helpful in making the right decisions for repairs.

02 March 2026

I was satisfied with the explanation of the work required and the completion of this work. However it did take two days to be provided with the details (Friday evening after dropping the car off on Thursday morning) this led to a delay in the work.

28 February 2026

I was well looked after and kept informed.

25 February 2026

Good Customer Service from George. In the Service Dept.

25 February 2026

Excellent experience. Daniel, who i had this?time, is terrific - as is George who i have had before

24 February 2026

Great all round from booking the MOT to the friendly and helpful Receptionist to George who managed my Mini and answered my questions about/plus set-up a Service Plan whilst at Group 1 Reading. It was a friendly, organised and welcoming experience.

23 February 2026

Always a very good experience (Apart from having to pay!) George is very pleasant and helpful. Appreciate the car being washed - it was shining when I collected it.

21 February 2026

An option for the car to be picked up would be helpful. My car had cut out and I was nervous driving it to the garage.

21 February 2026

Great service, great staff and very cool showroom

20 February 2026

Charlie Khouri was fantastic. Provided a very detailed VHC and completed repairs with the greatest due diligence. Thanks again Charlie!

19 February 2026

You keep sending me a message for ms Harvey. I've told u multiple times that I am NOT ms Harvey!

18 February 2026

George is always a familiar face and reliable

17 February 2026

Really welcoming at reception. Service completed on the day. Tyres replaced on the day as they needed to be done.

17 February 2026

Hassle free Prices upfront Very good customer service

16 February 2026

George is brilliant , always friendly .. did everything I asked and let me in even though it was after 6 .. whoever did the cleaning was excellent too .. it's still shiney now ! Very Impressed

15 February 2026

Great service from George and the MINI service team in Reading. I was pleasantly surprised to receive a car wash and vacuum for the seasonal service. George also kindly applied the seasonal service promotion when I inquired.

15 February 2026

Everything was good, no problems

11 February 2026

Very friendly and helpful staff.

11 February 2026

Excellent service, great communication,

10 February 2026

Easy to make contact; answered questions and supplied solutions over the phone; warm, friendly, reassuring staff on site. Excellent

10 February 2026

Staff polite and kept us informed of progress etc.

10 February 2026

Good Service Didn't have to wait too long, even though booked in last minute.

10 February 2026

The service on the day seemed fine - and my car was returned to me in the late afternoon with an new MOT and service compl. However, next morning, I received the customary citnow video showing that I had a nail in a tyre and a leaking suspension bush

08 February 2026

Whilst very satisfied there are a couple of minor points - drivers seat and steering wheel adjustments, acknowledging these can be readjusted to one's personal liking, you would expect things to be as you left them.

08 February 2026

Everything was carried out exactly as planned. Courteous staff, very nice waiting area, regular updates. Very good.

07 February 2026

George and his colleague were amazing

06 February 2026

Amazing customer service, Chloe Southey supported me during the entire process, which made my life and experience seemless.

04 February 2026

Customer service excellent. Gentleman that checked me in was professional friendly and very helpful

04 February 2026

Very professional. Good communications.

03 February 2026

I'm happy that they managed to fix my car. I was expecting the car to be cleaned, as it suggested on the online check in, but it wasn't clean.

03 February 2026

5 stars! Because MINI is the best! MINI has taken good care of my car before and after warranty. MINI is family.

02 February 2026

Efficiency

02 February 2026

Complete experience was simple and efficient.

02 February 2026

Easy to book service, comfortable waiting area (should you choose to) & good service.

01 February 2026

very much in a timely manner

01 February 2026

Smooth process, friendly staff, courtesy clean was lovely

01 February 2026

Excellent service

28 January 2026

Car was ready on time for collection

28 January 2026

Good communication.

28 January 2026

I raised a few concerns when I dropped off the car. The MINI Rep was brilliant, took my key for analysis, and I was able to group my MOT and service together, saving the hassle of returning. Everything was explained well, and professional.

28 January 2026

Great service, little delayed initially but have handled it very professionally

27 January 2026

Work was completed quickly and efficiently and I was treated with courtesy. The ability to work from your showroom simplified logistics for me.

27 January 2026

I was really with the Mini service this time because it was completely different from the Service I had last year. It was very thorough you sent and explained the details your were doing from a video. Car had a good clean inside & out. Thank u Loads.

27 January 2026

Perfect service

27 January 2026

Efficient and never a problem

27 January 2026

Ease of booking....pleasant reception.....comfort whilst waiting.....car wash and confidence that the task was completed as expected

27 January 2026

Excellent Customer Service from Hannah Harrington who dealt with me..i asked for my mini to be ready by a certain time for collection and it was ready before that! Very good all round service.

27 January 2026

Everyone was trying extremely hard but I think you need more staff.

27 January 2026

Generally happy, service & MOT were completed on time with no major issue. A probably minor issue (very small oil leak) was identified. I think I would have preferred if they had contacted me and asked if I wanted it to be investigated further.

27 January 2026

I only had to wait a few minutes before George came out to confirm that the work that was required. The service was completed in the time that George had advised me and the car had been cleaned.

27 January 2026

The service was professional and efficient

27 January 2026

Excellent service from George, from booking to collection

27 January 2026

very professional and helpful

20 January 2026

Drop off easy had telephone call to say more work needed doing all went well

18 January 2026

When I collected my car I was told the window wipers were damaged and I needed new ones. I wasn't given the opportunity for Mini to replace them. My handbrake wasn't on when I got to my car, and it hadn't been cleaned.

16 January 2026

Efficient. Welcoming on arrival. Cup of tea.

16 January 2026

Just good service

16 January 2026

Time taken for work No update when finished Recommended tyres when not needed yet!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Reading.

Address

Drake Way, Reading, RG2 0GH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

0118 9145354

Map

Areas served

Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford

View map

Address

Drake Way, Reading, RG2 0GH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

0118 9145354

Map

Areas served

Reading as well as surrounding areas including Bracknell, Wokingham, Henley-on-Thames and Wallingford

View map