About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

169 ratings and 131 comments received in the last 90 days.

30 July 2026

The Sales exec that dealt with us from enquiry through to collection was excellent. I was surprised to hear that she was still on probation!

29 July 2026

From start to finish everyone was so friendly and helpful, helping me make a decision on my new car and running through all the options with me. My new car is amazing and even better it arrived so quickly!

28 July 2026

Friendly staff , modern building

26 July 2026

louis was great

24 July 2026

Please see explanation below

24 July 2026

Kriste could not have been more helpful. She kept me informed when the mini was expected. I wanted to test drive the mini on the motorway she was going to be away for a few days but Kriste sorted with Natalie to have a car avilble for me.

22 July 2026

We were provided with a complete service and support from Kristie

22 July 2026

Excellent service, patient & understanding their customers needs.

19 July 2026

Excellent customer service. Smooth handover

15 July 2026

Excellent experience from Stuart, Natalie and Kriste from start to finish

See all reviews

03 July 2026

Outstanding support received from the excellent Rabia from the outset of our engagement, backed up by Becky and Stuart where needed.

01 July 2026

We were well looked after by Louis

30 June 2026

This was a very anxious experience for me, as due to illness I hadnt driven in many years. Louis Farrell was so kind and patient. He didn't ever make me feel that I needed to hurry or he didn't have time for me.

29 June 2026

Excellent service and made me fully appreciate the Mini as \ the best option for me. Versatile, fun to drive and a sound investment.

26 June 2026

We found Marie very helpful. knowledgeable, professional and straightforward to deal with, no sales pressure at all. Marie was available when needed and spent the right amount of time introducing us to the new Car. We were very pleased with Marie

25 June 2026

On collection my car was presented to me as a special experience, no bow nothing special just outside. Still had water marks on outside a couple of marks inside that all had to be rubbed down after we pointed them out. And also noted a small dent

25 June 2026

Fantastic service by Kriste Phillips at Group 1 Reading. Nothing was too much trouble from enquiring to final purchase she made the whole experience very enjoyable lovely lady

22 June 2026

Predominately due to the service we received from our Sales person Rabia Ali. Rabia provided regular updates, answered any questions I had promptly. Rabia really helped make the whole experience very special.

17 June 2026

Lovely friendly staff. Polite and informative. Set everything up for me. Asked me questions great all round service from Louis.

14 June 2026

I spoke to Kriste, I told her exactly what I was looking for and she delivered but only that in 2 weeks

08 June 2026

Kristie was excellent as she talked me through the entire process. As someone not very familiar with Minis I asked far too many questions, but she answered them all very patiently. I'm so grateful to her for helping secure my dream car!

07 June 2026

Natalie was very helpful from choosing the car to the time for car collection

03 June 2026

Everyone at Mini Reading were amazing . Especially Natalie .. she kept us informed regularly and answered all my questions with swiftness and professionalism . We only wish all companies had the staff you have . Courteous , friendly , welcoming!

02 June 2026

Fantastic. Couldn't fault anything. Very pleased.

31 May 2026

Looked after really well by Kriste

29 May 2026

Louis was great and talked us through the whole process and our options. Fab customer service

27 May 2026

Friendly, patient with all the questions I had

26 May 2026

Excellent service from Rabia in Reading. She made the process very smooth and kept us up to date with progress from the first enquiry right through to handover. Rabia was very knowledgeable with the product and explained everything very clearly.

17 May 2026

Natalie Bartlett could not have been more helpful. She was not over 'sales like' or pushy but thoroughly knowledgeable, professional and made the whole process a pleasurable one. We have bought new cars before but this was the best experience!

17 May 2026

Great service, kept updated on all aspects and car arrived before due date.

16 May 2026

Excellent service Kriste was really helpful

31 July 2026

Service good and car was repaired before initial date.

31 July 2026

Really knowledgeable

30 July 2026

The customer service at the mini centre itself is great, but for the second time my problem has not been fixed. The customer service on booking via the central system was not good either.

30 July 2026

Excellent service from start to finish

29 July 2026

Excellent service friendly staff especially George who dealt with my service.

29 July 2026

I didn't get any updates about the progress of the service at any point. I had to call to get an update at 5 pm when the garage closes at 6 pm.

27 July 2026

The complimentary car wash wasn't done in the end because there were too many cars scheduled for service that day.

27 July 2026

Overall a very good service. However, an advisory was given because they incorrectly identified the tyres as Winter tyres when they are in fact All Season tyres. I sent an email on this, but have not heard anything back or reply.

27 July 2026

Great service from Mini folk but let down by Enterprise car rental for the courtesy car. We were told to collect from their depot and not your showroom. We got it sorted but all down to us.

26 July 2026

All good, just expensive

See all reviews

23 July 2026

good service

22 July 2026

George was really helpful

22 July 2026

The customer service and care was excellent. I felt that a decent service had been completed aswell as an investigation into a potential issue i had wondered about. The car was immaculate on return.

20 July 2026

Quick appointment and fix after my car developed a fault

20 July 2026

Service performed but only advised re issues with MOT right at end of day meaning further booking required. Complimentary clean not done.

20 July 2026

Very good service and help all through from delivery to collection.

20 July 2026

brilliant and professional Shame about the confusion with the courtesy car

18 July 2026

Disappointed with the way people are transported from the site to enterprise. I was too late at work.

18 July 2026

All completed on time and with a smile , soallis good'

17 July 2026

Easy to drop car off and book in. Communication is good

16 July 2026

Quality of work excellent service team

15 July 2026

Professional, start to finish.

14 July 2026

All staff are friendly and helpful

13 July 2026

Was contacted before the service and kept up to date throughout.

12 July 2026

First class service and found a fault with the car horn which will be fixed at next visit

12 July 2026

Friendly staff, being very helpful. Overall satisfied.

11 July 2026

Great

10 July 2026

Once car had been through the MOT it took an age to get the car through the cleaning process

07 July 2026

Was made to feel welcome and looked after all morning

06 July 2026

Loaning the car through enterprise was cumbersome and not a great experience

05 July 2026

Great service

05 July 2026

I was left with plastic in my car and it was uncleaned even though I was told it would be cleaned. On the video a dent in my wheel is urgent, but when picking up my car I'm told it's not a big issue, confusing recommendations

04 July 2026

Excellent service

04 July 2026

I was offered a car health check while in for MOT don't think it happened? Difficult to get through to speak to someone to check if car was ready.

03 July 2026

Completed efficiently and no delay

02 July 2026

they were excellent as always

02 July 2026

I took a day off work to have brake pads and discs replaced. I wasn't able to get a hire car because there were none available. I brought my car in early and spent most of the day waiting, only to be told not all the parts had been ordered.

30 June 2026

Service was excellent and the ability to work upstairs is just perfect!

30 June 2026

Excellent service from George especially

29 June 2026

Excellent service from George, as always

29 June 2026

Excellent

28 June 2026

Friendly, proactive and helped with all our questions

27 June 2026

On arrival there was no record of my online booking! after a bit of back and fourth I believe I was squeezed in between other jobs. I booked a while you wait service and after 2.5 hours I could see that my car had been finished and was sitting in....

27 June 2026

George was fantastic as always .. how ever who ever was suppose to sort out the loan car wasn't left George scrabbling around to sort it

26 June 2026

It took many months involving numerous visits and some poor customer service at the dealership before the vehicle was finally repaired.

26 June 2026

I should not have been sent away with 3 new tyres one overinflated and two underinflated

25 June 2026

Booked in for a brake fluid change and was told I could wait- but the timings given were wrong. Staff went out of their way to apologise and the job was undertaken well though.

25 June 2026

Completed on time, as required. Facilities as I waited were good (coffee, wifi etc)

24 June 2026

Good service from Chole

24 June 2026

Straight forward as always with George, he's' amazing

22 June 2026

Waiting time far more than 2 hrs with no updates whatsoever. The car only became ready when I went to ask about it. No video sent about the service/MOT No feedback on the car No courtesy wash or clean although booked in.

22 June 2026

Service was fine and timely, despite the unexpected need for a tyre change. Communications with Customer Service lady, Hannah, was good. Service vidéo audio was mumbling, to the point of being barely comprehensible. Interaction with Receptionist bad.

22 June 2026

happy with service work completed on time.

20 June 2026

Easy check in, MOT done. Picked up no problem and George is a super nice guy.

19 June 2026

There was no resolution. You didn't know what was causing the engine fault light to come on

18 June 2026

Prompt delivery of MOT , pleasant friendly staff

18 June 2026

Very good service I thought I had a booking but turn out I didn't! But mini were brilliant and fitted me in thank you

17 June 2026

Fairly quick service and was able to fit me in last min and get my car done in the morning as I was waiting

16 June 2026

Excellent service . Explained everything in detail

16 June 2026

They were friendly and helpful and could always answer questions when asked.

16 June 2026

Good professional service. Free car wash video health check appreciated. The MOT my car was in for took longer than expected though. Perhaps a waiting appintoment would be better in future.

15 June 2026

One star off as it was a long wait for the MOT to be carried out, but it was a pleasant place to wait so I could work.

15 June 2026

Because all staff are very professional and you know the staff will always do a good job .

14 June 2026

Job was done well staff were courteous and professional

14 June 2026

coat me much more than anticipated. Also you didn't answer my question about the peeling metal on front light which i am shocked about as cat only 4 years.. we're not in 1960's chrome era.?

14 June 2026

Easy to book in, good parking, good location, good welcome, good space to wait. Promptly completed.

13 June 2026

I spoke to Kriste and told her what I wanted and she delivered. No over sell or pushiness.

09 June 2026

Because I love my mini

09 June 2026

All good

09 June 2026

Poor communication - had to chase and call in for updates multiple times

08 June 2026

Electric charger flap fault, despite being booked weeks in advance workshop did not have part so had to stay in 2 days. Tyre was identified as needing urgent replacement but tyre machine was broken and could not advise when the work could be done.

08 June 2026

They staff were fantastic and very clear. A great place to sit and work while I waited. My service advisor was really great!

08 June 2026

07 June 2026

Good quick service

07 June 2026

When we came to collect the car we were asked to wait at the tables as normal. A few minutes later a young lady (receptionist) literally threw the keys and paperwork on the table and walked off without asking if we had any questions etc. Unacceptable

07 June 2026

Good service from George and staff.

06 June 2026

No human interaction is not customer service.

04 June 2026

good service but very expensive

03 June 2026

Quick finished, well informed for extra cost

02 June 2026

Really helpful

01 June 2026

Always professional and courteous. A little pricey sometimes

01 June 2026

Whilst George at Mini Reading gives a five start service every time, I am only giving three stars this time as my electric car would not charge when it was returned to me. I have had to return the car to mini to fix this major issue.

31 May 2026

Good communcation throughout.

31 May 2026

The lost star is due to the recurring inability to get an answer whenever you ring in and the second inability to talk to the branch and getting a call centre.you end up going through sales to get service!

30 May 2026

I found the booking in process to be very efficient; staff were very helpful; communication was good letting me know when the car was ready. Overall was a positive experience.

28 May 2026

Very good service as always

28 May 2026

Last minute issue with finance docs which seem to have been missed prior to collection.

27 May 2026

Professional service, friendly and welcoming

27 May 2026

Good communication

26 May 2026

Receptionist, both are very welcoming which clearly sets the tone for the visit

25 May 2026

Efficient and friendly service

23 May 2026

Booked a service, was told my time is at 8:00 am. Waited until 10:30 car was still in the parking area. Only to be told car booked for

20 May 2026

It was my first time visiting mini garage Hannah in charge of service was very helpful and did good job

20 May 2026

Great team of people working here and they always make time to fit me in even if at short notice.

19 May 2026

Very attentive and helpful

12 May 2026

Rabia was brilliant and kept us up to date with our order at all times. Handover was very smooth and Rabia was very patient with our questions. She was clearly very knowledgeable with the mini car.